The Consumer movement took its roots in Tiruchirappalli has its roots in the year 1974, after Bombay and Calcutta

Founded in January 1974 by Dr. Rajiv Taranath, Dinamalar Mr. R. Krishnamurthy, Mr. M. Meenakshisundaram and Mr S. Pushpavanam, it has grown from modest beginnings, and is today the rallying point for the consumer movement in Tamil Nadu.

Its objectives are:

  • To inform itself about consumer’s problems.

  • To channelize consumer’s grievances to officials.

  • To educate consumers of their rights and help them exercise them.

  • To protect consumer’s interest in general.

Starting with 30 members, the organization today prides itself with a total strength of 850 members.

Its activities and focus on consumer protection have brought it into focus both at the national and international level.

It has served as a member of the Central Consumer Protection Council, Government of India.

Minutes of the 1st Meeting

26 Jan, 1974

Minutes of the 2nd Meeting

05 Feb, 1974

Minutes of the 3rd Meeting

19 Feb, 1974

Minutes of the 4th Meeting

24 Feb, 1974

Minutes of the 5th Meeting

15 Apr, 1974


1974 to 1980               1981 to 1990               1991 to 2000               2000 onwards


1974 to 1980


April 26, in the first General meeting of the Council Regional Transport Officer ordered the removal of air-horn.


November, Secretary gave Oral Evidence before the Joint Select Committee of Parliament Reg. Prevention of Food Adulteration Act.


December, Our Survey on the needs of Tiruchi-Madras Rail Passengers resulted in two carriages getting added to Rock Fort Express.


Council started functioning in this new name. New Registration, 600 people demonstrated in front of A/c. Cinema hall protesting against beating up of a member who demanded A/c. – A/c. restored. Collector ordered reduction in fare in case there was no Air-conditioning. April 14, 1980.



1981 to 1990


Activity campaigned against adulteration-took samples worked with Dr.Murali, Municipal Health Officer created awareness.


Contributed to the discussion on the draft of consumer protection act in New Delhi – Govt. of India meeting (Dept. of Civil Supplies)


  • Measured Noise Pollution sound level metres with sound level investments at 5 places in Tiruchy 14 hours a day for 8 days drew noise map of Tiruchi.

  • In a big meeting with officials stressed rem val of Air Horns removed.

  • Campaigned on the qualities of batteries published articles nation wide.

  • Questions in parliament-Minister appoints committee from April – Oct. 1987 all battery cells brought under mandatory ISI certification. Every cell comes with date of manufacture printed now.


  • For irregularities in reduction sales, on our complaint MRTP Commission intervened issues warning to Textile Shop – Textile Shop gives an undertaking to MRTP Commission.

  • Toll collecting contractor for the new coleroon bridge keeps old bridge closed. We moved the Central Government to intervene-kept the old bridge open for local traffic-stayed toll collection

  • First State Level Conference of consumer groups and individuals-One day training Food Minister presided. Several branches in Tamilnadu started.


  • April 24th –Madras – Bombay Super fast train introduced campaigned in was not super fast crusade June 17th Railways re-designated the train as “Express Train” The representation in Central Consumer Protection Council – Govt.of India. The Only one for Tamilnadu.

  • Nominated to the Bureau of Indian Standards only consumer representative from Southern States and to CPC

  • Under International Visitor’s program toured voluntary for a week.

  • Sep.27th met, Ralph Nader worked with his team for a week.

  • Toured consumer organisations in UK & Europe visited IOCU Headquarter in The Hague, Netherlands.


  • Transferred 150 BPC – LPG customers in Indian Oil Corporation when they complained of poor service.

  • Obtained LPG Connections to 14 people who were denied for the past 5 years.

  • Published a survey on tooth paste, quantity at National level.

  • Conducted a survey at national level on the delivery system of post offices and established delay.

  • Conducted a survey at National Level on Telegram Services-publications results in improvement.

  • Rs. 20,000/- compensation to a baby boy, when a doctor while injecting left broken needle inside for a day.


  • Represented India as one member-delegation in the International Standards Organisations in Florida, USA

  • Visited Standard Organizations in USA

  • Member of the ISO working group to evolve ISO guide on product information and instructions for use.

  • Survey on public telephones.

  • Exposed loop holes in free nice distribution of Government of Tamilnadu-Demanded its withdrawal in State Consumer Protection Council Meeting in October. Food minister accepted our demand and withdraw the scheme.


1991 to 2000


  • April 13th Food Minister inaugurates District Consumer Disputes Redressal Forum Tiruchy in our meeting

  • Rs.8,000 as compensation awarded by state commission for a passenger who has to travel in an unreserved compartment to Bombay because a reserved ticket was given on a day in which the train did not run

  • State Commission declares we are entitled to telephone connection on priority.

  • Food minister announces appointed of consumer organisations representatives in vigilance panel for Fair Price Shops. Getting the vigilance our panel itself effort in 1983.

  • A Doctor apologies in Newspaper when a boy died in a 24 hour nursing home which was unattended for 4 hours during which the boy died.

  • Courier companies and TV companies pay compensation.

  • 4 berths allotted for Tiruchy in Madras-Tuticorin Express on our lobbying.

  • Department of Posts advances the closure of Post-offices to 6 pm campaigned and extended it to 8 pm.


  • Ten rural consumer education camps.

  • With aid of Central Government 100 Adulteration Detection Kits were prepared and distributed to all consumer groups in Tamilnadu. Food minister presided.

  • Nominated to the working group on Public utilities commission to regulate public utilities like transport, power and communication.

  • Secretary visits Public Utility Commission in four states of USA.

  • Rs. 13,148/- awarded as compensation by state commission as Railways evicted a passenger who had a confirmed reserved ticket to Bombay.

  • Persuaded the Union Minister Telecommunication to nominate consumer organisation representatives in Telecom Advisory Committees all over India.

  • Secretary and many others nominated to Tamilnadu Telecom Advisory Committee.

  • Won a compensation of Rs. 5.5 Lakhs from National Commission for the widow of a passenger who had a tragic death inside a TTC Bus.


  • Union Minister for Railways for the first time fixes norms – 55 kmph – for super fast trains in India. 23 Trains deleted from super fast list in supreme court case filed by us.


  • Prepared the report on citizen’s charter for the working group of Central Consumer Protection Council

  • Won several cases in District, state and National Consumer Commission Resolving over 200 complaints a year.

  • Conducted Regional Programme of Training of Trainees in association with consumer coordination council New Delhi for co.orgs reps from all are south. Food Minister presided.

  • Won a case in District Consumer Forum against City Cooperation Bank which refused to give the interest rate contracted as per FDR. Bank ordered to pay compensation of plus interest.

  • Did a survey on the impact of withdrawal/reduction of exise duty  as several commodities in Union Budget widely published.

  • Nominated to central Consumer Protection Council.


  • Nominated member Doordharsan Advisory committee council re. nominated to Telecom Advisory Committee conducted state level training programme for 80 consumer activist at Tiruchi.

  • Took up the case of Rehana Begum a girl of 8 needle broke and struck inside while giving injection in Govt. Hospital – doctor and nurse transferred

  • Won a case in National consumer dispute redressed commission against Railways when a passenger with confirmed ticket was detrained compensation of Rs. 16,000/- obtained for the passenger.


  • Elected to Governing Council of consumer coordination council an apex body of consumer organisations.

  • Detected a cement adulteration unit at Thiruvanaikovil Tiruchi and civil supply police took action.

  • Seized 1 bag of ration rice while it was being siphoned off.


  • Nominated to Divisional Railway users consultation council.

  • Under took a 48 hour fast attention on Dept. of Telecom not insisting on the display of information about tariff and permitting excess collection by STD/PCO booths. Resulted in action by DoT.


  • Participated in an International Workshop on ‘Public Administration / Issues of Governance’ in Theodore Academy, Germany for 10 days.

  • Studied functioning of Citizen’s Charter in London at the delivery point for 3 weeks. 1997-1998.

  • Celebrated Public Utilities Week, arranged meeting by CGM Telecom, PMG Posts. Addl.GM, S.Rly.

  • Obtained an order for compensation from Banking ombudsman for the first time in Tiruchi for a bank customer for his loss.

  • Complained against Green Glory & Thivya Jothi two money Circulation Schemes and stopped their operation completely and saved thousands of consumers from fraud.

  • Obtained compensation from a courier from state consumer commission for a consumer at Kumbakonam.

  • Conducted workshop on citizens charts on railways in Chennai association with consumer coordination council GM S.Rly. Inaugurated.

  • Obtained Refund of Tuition Fees for a college student – This set a trend.


  • Invited by the Union Finance Minister for pre-budget consultation.

  • Conducted consultation meet on Citizen’s Charter for Railways in Tiruchi – Addl.GM inaugurated prepared the model charter.

  • Participated in a live-phone-in Programme with Southern Railway GM for 1 ˝  hours in DD Chennai answering questions from viewers on Feb.13th.

  • Won a compensation plussum assured from LIC for the family of Mrs. Rajalakshmi who died in an accident (Rs. 60,000)

  • Won a compensation plus sum assured from LIC for the family of Mr. Anand who died suddenly early claim (Rs. 2.5 lakhs) Both in District Forum, Tiruchi.

  • N.Vittal, CVC addressed our members.


  • Invited by Union Finance Minister for pre budget consultation of Jan.7th. Two of our suggestions accepted.

  • Won a compensation plus sum assured for Rs. 1.5 lakhs to Mrs. Rajam in a case filed against LIC.

  • Nominated again to a Central Consumer Protection Council

  • Detected 317 bogus cards in ration shop.

  • Worked in Close association with District Administration to get 235 layouts approved in Tiruchi City.

  • Trapped with the help of CBI, two Telecom Linesmen while they received bribe. Gave witness Linesman dismissed.

  • Nominated as Member, Public Hearing on Pollution Control.


2001 to 2010


  • Invited again by Union Finance Minister for pre-budget consultation.

  • Campaigned for amendments to Consumer Protection Act through newspaper articles and in CCPC Meetings.

  • Won compensation for a Railway Passenger Stephen who could not board the train for want of information reg. cancellation of I class.

  • Helped District Collector in Verification of electoral rolls with volunteers.

  • Filed another 410 cases against Chinthamani on behalf of depositors. Awarded refund and compensation in 283 cases. The rest pending.

  • Got sundry deposit unpaid for 11 years from LIC to Ms. Lalitha through a case filed in Thanjavur Dt Forum

  • Won compensation and return of money for a BHEL, Co-op Bank Customer who was defrayed by a Bank.


  • Measured noise pollution with sound level metre.Noise pollution seminar with SR College campaigned for ban on air-horn.

  • Won a case against Kasi Housing Ltd., on behalf of Prof.Usha Devi.

  • Surveyed the distance of bus step from ground level and campaigned for reduction.

  • Started a campaign for reduction of fax charges.


  • Published “ A Handbook on Consumer Protection Act.”. At a function Chennai C.Sitaram & co has sold two editions so far.


  • Wins case in National Commission against Chinthamani coop society for payment of deposits

  • A written agreement with Chinthamani coop society by which society would pay Rs. 7.5 lakhs every month to the depositors through the council towards Principal long denied.

  • Reduced Public fax charges from Rs.30 to Rs.10 per page.


  • Won two cases against LIC – got Rs. 2 lakhs and Rs.20,000 for policy holders. Got a refund of 70,000 for defective A/c machine.

  • Won a case against dealer for refund of defective TV.


  • Got Rs. 3.12 Crores Principal back for 462 depositors of Chinthamani coop society




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