What does this Council do?
We educate the consumers on their rights and
help them exercise their rights. The council meets monthly. We give
Lectures, Radio talks, TV interviews press releases and articles in the
press. We publish a bulletin now and then. With the help of an Overhead
projector, we conduct rural consumer education camps.
important issues, we conduct surveys and ……………
Since we are members in several bodies, we
lobby for solution to various consumer problems. We actively take part in
the meetings of Civil Supply Commissioner, District Collector, Electricity Board, DC. Transport Corporation and in several bodies where we are
invited. Besides, whenever necessary, we meet the district, state and
Union Ministers and officials, MLPs and MLAs and promote consumer’s
Depending on the importance of issues,
whenever need arises, we organize processions, agitations. We did so, to
protest against petrol hike, superfast surcharge, bad roads etc.
We frequently test products/services on
complaints and publish the results showing their quality/quantity. We have
conducted tests to measure Toothpaste quantity, Battery quality, noise
pollution and food adulteration.
We resort to legal remedy for issues that
could be solved only through legal action. We have filed cases demanding
interest on deposits by gas consumers, and demanding norms for Superfast
sur-charge. After the advent of Consumer Protection Act, we have filed
several cases before the District Fora, State Consumer Dispute Redressal
Commission and National Commission. Priority in telephone connection for
consumer organization and compensation for negligence by Railways have
We handle 300 complaints anually. We offer guidance and counsel to consumers
in person and over
telephone on redressing their grievances themselves.
rupees have been refunded to consumers and compensations
paid, through the efforts of the Council.